Green Team Consulting Limited –
Privacy Policy (2018)
Here at Green Team Consulting we take your privacy seriously and will only use your personal information to administer your account and provide the services you have contracted.
This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please take the time to review this policy so that you understand our views and practices regarding your personal data and how we will treat it.
Who is collecting the data?
Green Team Consulting Ltd.
What information do we collect?
• Name
• Company / Organisation Name
• Company Position
• Email Address
• Telephone Number(s)
• Trading Status / Business Ownership
• Business Size Information
• Business Sector
• Business Activity
• Energy usage data
• Your interaction with Green Team Consulting i.e. your query, conversation and any outcome
• Details of your visits to our site and the resources that you access
Who will it be shared with?
We would only share your information within Green Team Consulting, and would not share unless we have received consent from yourself to do so.
IP Addresses and Cookies
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration. This is statistical data analysed for browsing actions and patterns and does not identify any individual.
For the same purposes, Green Team Consulting may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer.
Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:
• To estimate our audience size and usage pattern
• To store information about your preferences, and so allow us to customise our site according to your individual interests
• To speed up your searches
• To recognise you when you return to our site
You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, by doing so, you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.
Uses made of the information:
We use the information collected:
• To ensure that content from our site is presented in the most effective manner for you and for your computer
• To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes
• To carry out our obligations arising from any contracts entered into between you and us
• To allow you to participate in interactive features of our service, when you choose to do so
• To notify you about changes to our service
We may contact you by email, post or telephone.
Green Team Consulting will not rent out or sell our customer lists to any other organisation.
Links to other websites
We may provide links to other websites of interest. However you should note that we do not have any control over these other external websites. Therefore, we cannot be responsible for the protection and privacy of any information which you may provide whilst visiting such sites and such sites are not governed by this privacy policy. You should exercise caution and look at the privacy statement applicable to the website in question.
Permission Statement
Whenever information is to be collected by the Green Team Consulting Services, the following permission statements will be used appropriately:
By using the Green Team Consulting Service you agree to our terms and conditions, privacy policy and all related policies, in regards to Green Team Consulting recording and processing your information for service improvement, monitoring & evaluation, reporting and service advocacy purposes.
We may wish to contact you in the future (by post, phone or email) to help us evaluate our Service, or to provide you with additional information about the Services you can access through Green Team Consulting.
Your Rights
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at [email protected] or at: Green Team Consulting, 19-21 Swan Street, West Malling, Kent, ME19 6JU.
Access to Information
You have the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any excessive or unfounded access request may be subject to a reasonable fee to meet our administration costs in providing you with details of the information we hold about you.
Changes to our Privacy Policy
This privacy policy may be amended from time to time and amendments published on our websites.
Contact
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to us at [email protected] or at:
Green Team Consulting, 19-21 Swan Street, West Malling, Kent, ME19 6JU
Information Commissioners Office (“ICO”)
If you feel that your SAR has not been handled appropriately you do have the right to take this up with the ICO:
Information Commissioner’s Office,
Wycliffe House,
Water Lane,
Wilmslow,
Cheshire
SK9 5AF
0303 123 1113
Data Breach Policy
If, despite Green Team Consulting putting in place appropriate security measures taken to protect personal information, a breach of security occurs, we will deal with the breach as soon as possible once we have become aware of it.
The breach may arise from information being accidentally or deliberately compromised, such as theft, a deliberate attack on our systems, the unauthorised use of data by a member of staff, accidental loss, or equipment failure et al. However the breach occurs, we will respond to and manage the incident appropriately.
Only authorised personnel of Green Team Consulting are permitted to access, alter, disclose or destroy data we hold, and those individuals have received sufficient training and briefing to enable them to act within the scope of their designated authority. Any loss, unauthorised access to or processing of the information we hold by a member of staff will be dealt with through internal investigation and disciplinary procedures, with legal action being sought if deemed necessary.
In the event of information being compromised through means of theft (whether physical or digital) we will work directly with law enforcement agencies with the aim of reclaiming the data and bringing about legal action against those who compromised the information. If this theft is through digital means we will also instruct our information & communication technology service providers to conduct vigorous infrastructure vulnerability tests and investigations in order to close any such vulnerability.
System failures should be safeguarded by agreement of daily back-ups of our systems with our information & communication technology service providers, and in the event of data loss through system failure the data should be restorable through said backups without affecting any involved parties.
In any event of compromised information we will ensure that:
• we notify any affected parties of the compromise, inclusive of the Information Commissioners Office where applicable
• the risks associated with the breach are assessed
• we immediately seek to contain and/or correct the compromise, recover the data where possible, and limit any damage that may be caused as a result of the breach
This policy is reviewed, and where feasibly possible make immediate improvement to data security following thorough investigations of the breach and evaluation of our organisational response to its occurrence.
Complaints Policy / Procedure
We aim to provide the best possible Service but sometimes things can go wrong. We take complaints very seriously so if any of our Service Users aren’t happy we’ll look into their complaint immediately and follow up with the appropriate course of action.
Definition of a Complaint –
A complaint is an expression of dissatisfaction, however made, about the standard of Service, action or lack of action by the Green Team Consulting ‘Service’, its staff, or Service Delivery Partners (SDPs) or agents providing services on behalf of the Green Team Consulting Service affecting an individual Service User or a group of Service Users.
How to Complain (Stage 1):
Firstly contact us using the below methods, providing as much detail as possible and including a postal address and alternative means of contacting you:
Email: [email protected]
Write to: Green Team Consulting, 19-21 Swan Street, West Malling, Kent, ME19 6JU
Most complaints usually arise as a result of a misunderstanding and so can usually be resolved upon a first contact basis. We’ll aim to provide you a response to your complaint within 14 calendar days of you raising your expression of dissatisfaction. If a complaint is in regards to one of our SDPs we will confirm receipt of the complaint and forward it to the respective SDPs wherein we may notify all parties that the specific SDPs take over all responsibility of responding to the complainant, dependent upon the nature of the complaint.
If no further correspondence is received from the complainant within 7 calendar days of the response being issued, or if the complainant responds confirming acceptance of the initial outcome, the complaint will be closed as resolved.
Appeal (Stage2):
If you are unhappy with the way your complaint was dealt with, or the outcome that was delivered, please contact:
Nick Linklater, Managing Director
19-21 Swan Street, West Malling, Kent, ME19 6JU
Tel: 07941 044866
He will review your complaint and the initial action taken and advise you of the outcome in writing, within 30 calendar days.
